IT Head

IT Head — responsible and accountable for the smooth running of the company's computer systems within the limits of requirements, specifications, costs, and timelines. Supervises the implementation and maintenance of the company's computing needs. Reports to the Admin Department and coordinates with all departments.

Divisional oversight (new)

• Lead, supervise, and set direction for the three divisions under IT:
  • CCTV & System Monitoring Division — oversee surveillance and monitoring operations, ensure uptime and coverage of CCTV systems across branches, manage footage retention, and act on security/monitoring alerts
  • System Development Division — oversee in-house system and software development, manage project delivery and timelines, and enforce development, quality, and deployment standards
  • Technical Support (Hardware & Software) Division — oversee helpdesk and end-user support, hardware/software troubleshooting, equipment maintenance, and timely resolution of technical issues
• Set division-level targets, monitor performance, and consolidate division reports for management

Security & infrastructure

• Run regular checks on network and data security
• Maintain a safe and secure work environment
• Preserve assets via disaster recovery, back-up procedures, and information security/control structures

Systems & project management

• Identify and act on opportunities to improve and update software and systems
• Oversee and set timeframes for major IT projects — updates, upgrades, migrations, and outages
• Maintain IT strategies; initiate, coordinate, and enforce systems, policies, and procedures
• Complete projects by coordinating resources and timetables with user departments and the data center
• Verify application results through system audits of implemented technologies

Team leadership

• Provide direction for IT team members
• Identify opportunities for team training and skills advancement
• Develop personal growth opportunities

Standards & continuity

• Maintain quality service by establishing and enforcing organizational standards
• Maintain professional/technical knowledge through workshops, publications, networks, and professional societies
• Contribute to team efforts by accomplishing related results as needed

• Education: BS in Information Technology, Computer Science, or a similar field
• Experience: Proven working experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems
• Hands-on experience with computer networks, network administration, and network installation
• Ability to manage personnel